ICM,
Institute for Crisis Management (https://crisisconsultant.com/)
Download the full report: https://crisisconsultant.com/icm-annual-crisis-report/
* * *
Smoldering Crises vs. Sudden Crises:
Smoldering
Crises: small internal problems escalate to big problems over time.
Examples:
product defects, mismanagement, consumer activism, etc.
Sudden
Crises: unexpected incidents out of the organization’s control.
Examples:
natural disasters, executive kidnapping, workplace violence, etc.
For
2022, smoldering crises account for 56.74%, and sudden crises for 43.26%.
Compare:
65-70% of incidents were smoldering before COVID.
Top
3 crisis types (triggering factors) in 2022
-
Whistleblower
28.96% -
Catastrophes
20.81% -
Consumer
Activism 8.76%
Whistleblower
Whistleblowing
cases increased 3 points over 2021 and 20 points over pre-pandemic years.
Highlights
–
FAA and Southwest Airlines under scrutiny over mismanagement allegation
–
Twitter’s former security chief testifying before Congress
Catastrophes
–
Asia 137 events, Americas 118 events
–
Storms + floods account for 284 of 387 events (73.4%).
Consumer Activism
“Consumers vote with their feet and their wallets.” –
Deloitte
Areas
of Consumers’ Concern
–
Environment
–
Fair labor
–
Diversity, equity, inclusion
–
Value
–
Political Standing
All
types of crises by ICM categorization:
Catastrophes
Casualty
accidents
Class
action lawsuits
Consumer
activism
Cybercrime
Defects
and recalls
Discrimination
Environmental
damage
Executive
dismissal
Hostile
takeovers
Labor
disputes
Mismanagement
Sexual
harassment
Whistleblower
White
collar crime
Workplace
violence
About the “Security Incidents
in 200/300 words Series.”
In an era where 10 minutes are called long term, 30 minutes
feel like forever, and no one has the patience to read anything longer than 2
minutes, we try to summarize any incident in less than 300 or even 200 words –
because who has time? – Flecher Feng, CPP, PSP, CFE
